:evil:
Last summer I purchased 125 Memorex CD-RW 700 Mb disks. The first 25 or so burned okay. But then the problems started with about every second or third causing machine lock ups, partial burns, rejects as bad media, etc. Some would record once then not erase for subsequent recording. I tried the duds on four different computers, using different software, each machine had a different brand of burner and every one freaked. Without doubt, the medium was bad. 33% of the disks were defective straightaway. Memtek offers a one year warranty. Silly me I thought this company cared about the quality of its product and spent the money and time to ship them all defective medium with a detailed letter explaining everything. 10 weeks passed with no answer. I sent a follow up letter to customer service at corporate. It's been eight weeks with neither a reply nor replacement medium. After checking the web I found this site, among many others, posting what I already know. Also, The BBB rating of this company is unsatisfactory. It does not respond to customer complaints, stiffs people on rebates and a whole lot of other things one can read about on the BBB website in the Memtec :evil: area: the Better Business Bureau serving zip code 90670 is:
BBB of the Southland
WWW:
http://www.labbb.org
Email:
info@labbb.org
Phone: (909)825-7280
Fax: (909)825-6246
315 North La Cadena Drive, Colton, CA 92324
In sum, this company sells defective products, does not honor the warranty and is unresponsive to customer concerns. Use its goods at risk. I'm filing a complaint with the BBB if for no other reason but to add another complaint to the list of other people who were ripped off and to pass the word so others are not screwed using Memorex products. There are too many really good brands of media to waste money, time and resources on garbage. :evil: