Problems using help.......

[pranav81]

I have a retail version of Nero 5.5.9.14.I recently saw the new upgrade on the Ahead site.I downloaded the new upgrade version 5.5.9.17.I installed it as a upgrade on the system.Everything worked fine,it also is fine now.
But the problem that I am facing now is that,whenever I click Help contents in any Nero window a dialog box appears saying that "nero.hlp not found.Do you want to find the file now?"
I tried searching the whole computer for the file.I cant find it.It was surely there before I installed the 5.5.9.17 upgrade.
Can anyone suggest me a solution.Please dont suggest me to download the 5.5.9.17 upgrade again as it is a very painful task here in India,as the connection is damn slow.
Everything else is fine,except help.
Waiting for some replies.......
Thanks a lot......
Pranav.

[cfitz]

Oops, I am going to suggest another download. But not the 5.5.9.17 upgrade again. Instead, download the help files installer from a little further down the page on the Nero download site:

http://www.nero.com/en/index.html#download

Another 5.3 MBytes... sorry

cfitz

[KCK]

cfitz:

pranav81 is missing Nero.hlp from C:\Program Files\ahead\Nero. If he downloads Nero 5.5 Language pack| English, in view of Important Additional Information, I'm not sure he will get it.

[cfitz]

Newer versions of Nero don't use the nero.hlp file anymore (I'm not sure when the switch was made). They use compiled html help files (e.g. NeroBurningRom_eng.chm).

I had the same problem as pranav81, and was able to correct it by downloading and running the English language pack. The English language pack contains the help files, and only the help files:

The english language includes only the helpfiles, because the language files for the program itself are already included in the demoversion or update.

Hopefully pranav81 will have the same success I had.

cfitz

[KCK]

cfitz:

On my XP Pro box with Nero 5.5.9.17, the only *.chm file in Ahead's subdirectories is

C:\Program Files\ahead\Nero ToolKit\CDSPEED.CHM

As for NeroBurningRom_ENG.chm, I have it only stored in NeroBurningRom_ENG.ZIP, a file downloaded separately from Ahead's website some time ago, and kept in my personal archive.

So let's hope pranav81 doesn't waiste his time on the 5.3MB download...

[cfitz]

KCK, I don't know how you got to version 5.5.9.17. I suspect that you have been upgrading in stages from earlier versions and still have an old nero.hlp file in your Nero folder. And the reason you don't have any other .chm files in your folder is that you never installed the new language pack with the new html help files.

To be sure, I just downloaded both Nero55917.exe (the latest 'c' sub-release) and n55917eng.exe from http://www.nero.com/en/index.html#download , and proceeded to do a clean install of just Nero 5.5.9.17 (Nero55917.exe only) on a machine that didn't have any previous copy of Nero installed.

The installation did not include any help files. Neither nero.hlp nor NeroBurningRom_ENG.chm were included. As expected, when I ran Nero and selected help, I was presented with the error message "Cannot find the C:\Program Files\Ahead\Nero\nero.hlp file".

Next, I installed the English language pack by running n55917eng.exe (the file I suggested that pranav81 download). It installed correctly and copied the NeroBurningRom_ENG.chm file, among others, into the Nero directory. Now when I select help in Nero the help system displays correctly.

You might want to install the language pack yourself so that you have the most up-to-date help file.

cfitz

[dodecahedron]

the funny thing is that NeroBurningRom_eng.chm is 324K, NeroExpress_eng.chm is 2313K !!! NeroCoverDesigner_eng.chm is 1516K, NeroWaveEditor_eng.chm is 1044K. most of that download (n55917eng.exe) is stuff i don't use!

(by the way, is CDSpeed.chm included in the n55917eng.exe language help file too?)

[KCK]

cfitz:

You were right (as always): I had to upgrade from an OEM version, and I never installed any language pack. Now I'll wait until Nero 5.5.10.0 becomes official to see if Ahead's help policy remains the same.

BTW, since I can find my OEM registration key in the registry, do you think I could get a clean installation of Nero by removing the current one, downloading the demo/update version from Ahead, and installing it with my registration key? If I recall correctly, you were also using OEM versions, so maybe you explored this aspect.

[dodecahedron]

BTW, since I can find my OEM registration key in the registry, do you think I could get a clean installation of Nero by removing the current one, downloading the demo/update version from Ahead, and installing it with my registration key?

yes, you can do this.

[KCK]

Thanks a lot; I'll check it out with Nero 5.5.10.0!

[cfitz]

the funny thing is that NeroBurningRom_eng.chm is 324K, NeroExpress_eng.chm is 2313K !!! NeroCoverDesigner_eng.chm is 1516K, NeroWaveEditor_eng.chm is 1044K. most of that download (n55917eng.exe) is stuff i don't use!

Yes, I noticed that too. The help file for the program I use is an order of magnitude smaller than those for the programs I don't use. Although it doesn't help those suffering through long downloads over slow modems, look at it this way: there is more help available for the programs you don't use very often and, thus, probably have a greater need for help with. Actually, I suspect the extra weight of the other help files is composed mainly of screen shots.

(by the way, is CDSpeed.chm included in the n55917eng.exe language help file too?)

No. Get it directly from cdspeed2000.com: http://www.cdspeed2000.com/files/NeroCDSpeed_100.chm
(an updated help file for 1.02 hasn't yet been posted)

You were right (as always)

Me? Always right??? You obviously haven't been reading enough of my posts... Just check this post from today for a good counter example: http://www.cdrlabs.com/phpBB/viewtopic. ... 5285#45285

BTW, since I can find my OEM registration key in the registry, do you think I could get a clean installation of Nero by removing the current one, downloading the demo/update version from Ahead, and installing it with my registration key?

As dodecahedron noted, yes you can do this. That is the procedure I have been following for a while now.

By the way, I agree with your decision to wait for 5.5.10.0 to become official on the Nero web site before bothering to download and install the help files. No sense in doing that now if another release is imminent.

cfitz

[KCK]

OK, let's qualify it by saying you are almost always right in the long run; there is always initial oscillation in these threads, but what matters is the final outcome.

[pranav81]

Thanks guys for the replies.I think I have no other option other than to download the language pack as specified by you all.Its good to know that the language pack size is about 5 MB.I may be able to download that within few hours.
Thanks guys once again...

Pranav