by KuoH on Thu Nov 14, 2002 10:12 pm
The "upgrade" was to add more capacity by compressing the voicestream, I think they called it "pair gain". It essentially combines two phone lines into one by halving the bandwidth of each. Voila! Instant modem speed reduction, since 28.8k+ connections require the full bandwidth. In my aunt's case she was lucky to get 21.6k, in a neighborhood with new copper and a short run to the CO, and even that was flaky.
The suggested remedy was *not* to complain about data transmission speeds going down, but complain about problems with voice quality or fax transmissions in the hopes of getting Bell to remove the pair gain on your line. They pretty much ignored any complaints regarding data speeds, but there were regulations regarding voice quality and faxing.
KuoH