Nero Recode problem

[Bhairav]

NEro Recode 2.2.6.11 - part of the newest NVE-3.1.00. Whenever I click on "Recode" (any of the 3 options on the main screen), the app crashes. Attached is the .txt output - problem seems to be in nendgui.dll

Code: Select all

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Recode.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="dvddisc.dll" SIZE="77824" CHECKSUM="0xF8CF67B0" BIN_FILE_VERSION="3.0.0.1" BIN_PRODUCT_VERSION="2.89.2.6" PRODUCT_VERSION="2.89" FILE_DESCRIPTION="DVD/CD Disc Manager DLL" COMPANY_NAME="Ahead Software AG." PRODUCT_NAME="Nero ShowTime " FILE_VERSION="2.89" ORIGINAL_FILENAME="DvdDisc.DLL" INTERNAL_NAME="DvdDisc.DLL" LEGAL_COPYRIGHT="Copyright (c) 2003-2005 Nero AG and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.0.1" UPTO_BIN_PRODUCT_VERSION="2.89.2.6" LINK_DATE="02/01/2005 12:39:35" UPTO_LINK_DATE="02/01/2005 12:39:35" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="HDDImporter.dll" SIZE="159744" CHECKSUM="0x8507D86E" BIN_FILE_VERSION="6.6.0.1" BIN_PRODUCT_VERSION="6.6.0.1" PRODUCT_VERSION="6, 6, 0, 1" FILE_DESCRIPTION="Nero Library" COMPANY_NAME="Ahead Software AG" PRODUCT_NAME="Nero Burning ROM" FILE_VERSION="6, 6, 0, 1" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright (c) 1995-2004 Ahead Software and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.6.0.1" UPTO_BIN_PRODUCT_VERSION="6.6.0.1" LINK_DATE="09/22/2004 12:46:37" UPTO_LINK_DATE="09/22/2004 12:46:37" VER_LANGUAGE="Language Neutral [0x0]" />
    <MATCHING_FILE NAME="ndvddisc.dll" SIZE="86016" CHECKSUM="0x911A1992" BIN_FILE_VERSION="3.0.0.1" BIN_PRODUCT_VERSION="2.89.2.6" PRODUCT_VERSION="2.89" FILE_DESCRIPTION="DVD/CD Disc Manager DLL" COMPANY_NAME="Ahead Software AG." PRODUCT_NAME="Nero ShowTime " FILE_VERSION="2.89" ORIGINAL_FILENAME="DvdDisc.DLL" INTERNAL_NAME="DvdDisc.DLL" LEGAL_COPYRIGHT="Copyright (c) 2003-2005 Nero AG and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.0.1" UPTO_BIN_PRODUCT_VERSION="2.89.2.6" LINK_DATE="02/01/2005 12:39:36" UPTO_LINK_DATE="02/01/2005 12:39:36" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="NeroFSStandalone.dll" SIZE="462931" CHECKSUM="0xE7B1A87" BIN_FILE_VERSION="6.6.0.8" BIN_PRODUCT_VERSION="6.6.0.8" PRODUCT_VERSION="6, 6, 0, 8" FILE_DESCRIPTION="Nero Library" COMPANY_NAME="Ahead Software AG" PRODUCT_NAME="Nero Burning ROM" FILE_VERSION="6, 6, 0, 8" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright (c) 1995-2005 Ahead Software and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.6.0.8" UPTO_BIN_PRODUCT_VERSION="6.6.0.8" LINK_DATE="02/09/2005 11:56:30" UPTO_LINK_DATE="02/09/2005 11:56:30" VER_LANGUAGE="Language Neutral [0x0]" />
    <MATCHING_FILE NAME="Recode.exe" SIZE="11186264" CHECKSUM="0xA9566F19" BIN_FILE_VERSION="2.2.6.11" BIN_PRODUCT_VERSION="2.2.6.11" PRODUCT_VERSION="2, 2, 6, 11" FILE_DESCRIPTION="Nero Recode 2" COMPANY_NAME="Ahead Software AG" PRODUCT_NAME="Nero Recode 2" FILE_VERSION="2, 2, 6, 11" ORIGINAL_FILENAME="Recode.exe" INTERNAL_NAME="Nero Recode 2" LEGAL_COPYRIGHT="Copyright (c) 1995-2003 Ahead Software and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.2.6.11" UPTO_BIN_PRODUCT_VERSION="2.2.6.11" LINK_DATE="02/09/2005 15:31:29" UPTO_LINK_DATE="02/09/2005 15:31:29" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="TMPVImporter.dll" SIZE="86095" CHECKSUM="0xC1FC104E" BIN_FILE_VERSION="6.6.0.8" BIN_PRODUCT_VERSION="6.6.0.8" PRODUCT_VERSION="6, 6, 0, 8" FILE_DESCRIPTION="Nero Library" COMPANY_NAME="Ahead Software AG" PRODUCT_NAME="Nero Burning ROM" FILE_VERSION="6, 6, 0, 8" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright (c) 1995-2005 Ahead Software and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.6.0.8" UPTO_BIN_PRODUCT_VERSION="6.6.0.8" LINK_DATE="02/09/2005 11:56:10" UPTO_LINK_DATE="02/09/2005 11:56:10" VER_LANGUAGE="Language Neutral [0x0]" />
    <MATCHING_FILE NAME="UDFImporter.dll" SIZE="479305" CHECKSUM="0x153D66EE" BIN_FILE_VERSION="6.6.0.8" BIN_PRODUCT_VERSION="6.6.0.8" PRODUCT_VERSION="6, 6, 0, 8" FILE_DESCRIPTION="Nero Library" COMPANY_NAME="Ahead Software AG" PRODUCT_NAME="Nero Burning ROM" FILE_VERSION="6, 6, 0, 8" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright (c) 1995-2005 Ahead Software and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.6.0.8" UPTO_BIN_PRODUCT_VERSION="6.6.0.8" LINK_DATE="02/09/2005 11:56:16" UPTO_LINK_DATE="02/09/2005 11:56:16" VER_LANGUAGE="Language Neutral [0x0]" />
</EXE>
<EXE NAME="NeNDGui.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="NeNDGui.dll" SIZE="1585152" CHECKSUM="0x3F15D7EF" BIN_FILE_VERSION="3.0.0.5" BIN_PRODUCT_VERSION="2.6.4.33" PRODUCT_VERSION="2, 6, 4, 33" FILE_DESCRIPTION="User interfaces for NeroDigital encoder filters" COMPANY_NAME="Nero AG" PRODUCT_NAME="NeroDigital" FILE_VERSION="3, 0, 0, 5" ORIGINAL_FILENAME="NeNDGui.DLL" INTERNAL_NAME="NeroDigitalVideoEncoderUI" LEGAL_COPYRIGHT="Copyright (C) 1995-2005 Nero AG and its licensors" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.0.5" UPTO_BIN_PRODUCT_VERSION="2.6.4.33" LINK_DATE="02/16/2005 08:57:48" UPTO_LINK_DATE="02/16/2005 08:57:48" VER_LANGUAGE="Language Neutral [0x0]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>


System in sig, not overclocked right now, MS IDE drivers.

[Bhairav]

Problem solved.. renamed Nengui.dll ->Xnendgui.dll
CCampbell, you might want to look into this, looks like I'm not the only one having this problem.

http://www.dslreports.com/forum/remark, ... ~mode=flat

[CCampbell]

Hi Bhairav,

We believe this issue an issue with the Serial key being used for installing Nero. If you do not mind, could you send me an Email at techsupport4@nero.com and include your serial key so that I can see if I am able to duplicate this issue with your serial key?

Regards,

Craig

[Bhairav]

Yep, I'll do that.

[CCampbell]

Hi Bhairhav,

Did you send the Email to our tech support team? If you sent it to me at techsupport4@nero.com I did not get the EMail.

IF you did send it to our General Tech support team, did the resolve your issue? What was the outcome?

Regards,

Craig

[CCampbell]

Hello Everyone,

I have finally recieved a Serial key from an EndUser to confirm the issue of Nero Recode crashing when you launch it. This is indeed a Serial key related issue, as any other serial key that I use does not show this symptom, and the serial key was indeed a valid serial key. I've generated a bug report so our Engineers can look into this issue now that they will be able to duplicate this.

Till this is resolved, anyone who has a problem of Nero Recode crashing as soon as they launch it, or try to click on any of the options, please send an Email to our Techsupport@nero.com and tell them you have a defective serial key that causes Nero Recode to crash, and that this is a bug confirmed by Craig at Nero Inc. You will need to provide them with your serial key so that they can confirm this is a defective serial key, and so they can provide you with a replacement serial key. They will need to know your Name, Email Address, and your Serial key. They may ask for some proof of purchase, I'm not sure at this point.

I hope this is resolved soon in our next releaes of our software, so that we do not need to replace too many serial keys.

Sorry for the trouble, and thanks again to all the Forum members here. I could not have resolved this issue without your assistance.

Best Regards,

Craig

[Bhairav]

Hi Bhairhav,

Did you send the Email to our tech support team? If you sent it to me at techsupport4@nero.com I did not get the EMail.

IF you did send it to our General Tech support team, did the resolve your issue? What was the outcome?

Regards,

Craig

Hey Craig, yep, I sent the email to the General Tech Support Team, and they responded quite promptly, just as you described. They have solved the issue now, I'm sorry I didn't update this thread immediately
Many thanks for your help