Nero tech support advised me to use clean tool (4 drvr confl

[b_atkinson]

I received an email from nero's tech support telling me to use the cleaner and get rid of possible driver corruption regarding INCD4. Sonic's record now came with my zv5340us (hp pavillion notebook) that I just got. I have been learning nero for the first time and had quite a few errors, etc. I have ironed most of them out except for an issue of not being able to copy a data dvd (contains about 3.5 gig of pictures taken on digital camera). The data was was saved onto a dvd+rw that I formatted using INCD4. I tried to copy it to a recordable dvd+r. I kept getting errors at about 20% of the reading process of the disc to be copied. I sent in all the info tool info and saved file as they asked.

AFter using the info tool and a copy of the saved file error they told me to use the clean tool to disable other drivers that are conflicting.

My question: Is there any reason I would not want to follow that advice? Is sonic going to be a software program that I will want on my laptop? Is nero 6 got everything and then some that sonic had so I need not worry about the loss of functionality of sonic by using the clean tool?

[dburg]

Sonic and Nero suites of software are rather equivalent. Installing both of them on a single system can trigger conflict between the two.

Can you locate Sonic's Software in the Add/Remove Program from the Control Panel? This should be a clean way of removing it, if available.

[b_atkinson]

Well, I rolled the dice and used the clean tool prior to your response. About 4 drivers were listed. I didn't know how to check each one so I just got rid of them all. I haven't used nero since, but I am hoping this fixed my problem and none will arise as a result of not checking what they were. I also disabled windows burn engine.
Brad

[Syzygy]

Well, I rolled the dice and used the clean tool prior to your response. About 4 drivers were listed. I didn't know how to check each one so I just got rid of them all. I haven't used nero since, but I am hoping this fixed my problem and none will arise as a result of not checking what they were.

For other readers, the OP is referring to Driver-CleanTool.exe rather than some other clean tools from Nero:
• Nero-CleanTool_1140.exe
• General-CleanTool.exe

Brad, when I myself used Driver-CleanTool, it offered to remove:
• System\iosubsys\CDR4VSE.VXD
• System\iosubsys\CDRALVSE.VXD
• System\iosubsys\ACBHLPR.VXD
• System\CDRAL.DLL

(I determined the paths; the tool doesn't tell you. It's a tool. )

Anyhoo, when I left all the drivers checked and pressed the Clean button, no changes were made to the Registry, but each of the above files was renamed by appending an underscore to its 3-letter filename extension.

They all belong to Windows Media Player.