by LoneWolf on Fri Sep 10, 2004 9:41 am
hoxlund wrote:you have no idea how much that pisses us retail people off, customers expect us to be mind readers and guess the model of the printer and cartridge
if you don't know your printer or cartridge number then let me show you the front door
Yeah...when I worked at Office Despots, we'd have someone come in..."I need a ribbon/cartridge/etc. for a Hewlett Packard printer".
Then they'd act as if they expected the last decade of HP printers to all use one same universal cartridge. I can't believe it was such a revelation to them when we pointed to the long, long, wall o' ribbons/ink cartridges/toner cartridges and said "Here's how many different kinds are on the market...Do you know what kind of printer you have?"
We always politely told them "If you don't know the manufacturer or model of printer you bought, and you can't figure it out from the printer, bring an old cartridge in".
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