Maxtor RMA

[tikal]

This is the first time i had to RMA a Maxtor HD before. I'll be sending it to the warehouse in Mississauga, Canada. Are they stingy about the foam cushioning? On the website it said a minimum of 2 inches but the max I got is about half of that. I know you could order Maxtor packaging but I don't wanna do that.

Thanks!

[blakerwry]

i went to walmart and just bought some foam for a few dollars.. put it in a regular box and sent it in.

When they send the new HDD back they will do so in their own aproved packaging, so it's a good idea to save the box when it come back (incase you need to RMA this or another drive in the future)

[JesusFreak]

If you haven't sent the drive away yet, find Maxtor's phone number on their website. If you call them, and have a credit card, they will "advance RMA" the drive. They will send you a new one, and you just ship the old one back in the box they sent the new one in. It is much faster. I live in Alberta, and I got my new drive in 3 days.