I just screwed by FedEx today. I had an order due troday. I was checking the tracking - 12:06PM arrived in my home city facility, and 12:47PM on truck for delivery. This was great since I was planning on leaving at 1:30PM. I had left the front door and rear door opened, so that the delivery driver would know that someone was home. I was home with someone who had stayed upstairs and I was going upstairs and downstairs every few minutes. I went downstairs for 4 minutes when I came up, I immediately saw the delivery notice stuck on the front screen door. I picked it up and it read the time as 1:30PM and looked at my watch - it was 1:30!! They wrote that they "rang the doorbell 2 times and knocked on the door 2 times:. Bull @$@%%^ !! If they rang the doorbell, I would have heard it. I asked the other person, if they heard the doorbell or the knocking and they said no. I pressed the doorbell, and heard a loud DING. There was no way they rang the bell.
I immediately called the 1-800 number and complained loudly - I was very pissed. I wanted them to contact the delivery truck and have them turn around and come back (it was 5 minutes later). I was told they can't contact the driver - don't their trucks have CB radios? Their whole system sucks. The person told me they can put in a request for the driver to try again today, but it would be at the end of the day - around 5:00PM and someone would have to be home at the time. I told them NO ONE was going to be home until about 6:00PM. They said normally, the second attempt would be tomorrow (the next day) at the end of the day. I told them there would be someone at home from 8:00AM to about 1:30PM-2:00PM. It would be fine if they delivered in the morning but we leave at about 2:00PM. -- No, someone HAS to be there for the WHOLE day.
FedEx screwed up and they want me to lose a day from work because of THEIR mistake. The FedEx person then said they can deliver the order to another address - fine, I told them that they can deliver my package to my parents business as someone would be there up to 6:00PM. Well in order to do that, they would have to contact the Shipper and get their permission to change the delivery address. Unbelievable!! They still won't fix THEIR mistake. Finally, I told the FedEx person - tell the driver to deliver the package today by 5:00PM and I'll leave instructions where to leave the package. I removed the signiture tag from the delivery notice and signed it and stuck it on the instructions and taped that to the front screen door.
I got home today at around 6:10Pm - no package. I checked the website and they said - 6:17 PM - At local FedEx facility - so NO delivery attempt was made today. I'm so pissed that I'm think of sending FedEx a very nasty letter.
by CowboySlim on Tue Oct 18, 2005 12:27 am 
