My DVD player reads DVD's as CD Audio Files ???HELP??

[NeonTetra]

Hi, I frequent the Dux forums at http://www.duxcw.com/ and I tried my question but with no luck.

I was referred by a member there to try asking my question here.

Here's the thread at Dux in case anyone wants to read their responces and my answers to help with a possible solution:

http://www.duxcw.com/yabbse/index.php?board=5;action=display;threadid=8099

Ok, so I'm trying to fix a freinds machine. We bought her an Artec DVD player but when we try to play any DVD in either WinDVD or PowerDVD it give us either a "No Valid Drive/Disc Found" or an "Unsupported format" error (with the newer version of WinDVD it doesn't display an error, just nothing happens when I try to play it).

The two programs weren't installed at the same time, I uninstalled PowerDVD and installed WinDVD and neither worked.

Also, when I go to "my computer" when there's no disk in the drive it reads as a "CD Drive" not a DVD drive. When I explore the drive with a DVD in it, all that it shows on it is an audio file.

I thought perhaps the drive was faulty so I removed it and installed my working DVD player that I'd been using on my system on hers and it had the exact same problems.

I also tried moving all the non-digitally signed drivers the dvd player was
using into a temp folder to see if they were causing the problem (I rebooted after the move too). Didn't work.

I tried installing and uninstalling the drives and their controllers.

I got all of the possible windows updates.

I also reloaded my ASPI file, didn't do anything.

The contoller for my DVD player is in DMA mode, I checked that.

Someone told me to just try opening the VOB file on the DVD but I can't open the vob file, if it were there then the drive would be working properly, the problem is that the DVD player is recognized as a cd player and the only file on the dvd (as recognized) is a single audio file. Here's a screen shot of what it looks like, the DVD is Amelie (I know this picture is kind of redundant since I explained it, but I like visuals): http://img35.photobucket.com/albums/v107/NeonTetra/Support/P1010001.jpg

I tried several different DVDs, that wasn't the problem and I put in a normal data disk (a game & a music cd) and they both worked just as they should.

I guess the problem is that something (the drivers, a driver conflict,
something) is causing the DVD player to be recognized as a cd device and not a dvd player.

What is involved in playing DVDs? DVD codecs, and a program, and a properly installed dvd drive? Where am I going wrong? Is there something else? I'm clueless. Does anyone know what might be wrong or what I can do to make it work?

[casezille]

I'm having the same problem as you are...it's reading dvds as audio files, and won't play anything. Says "cd drive", etc. I can't figure out what the deal is either. Let me know if you had any luck with yours. I'm gonna email the tech support at Artec and if that doesn't help then back it goes! ~megan =)

[NeonTetra]

If you're having the exact same problem as me then you won't need to send back the drive because that's not the problem as I tested it in a different system and it worked fine and also, I tested my already working dvd player in the system in question and it had the same problems. Please let me know what artec has to say. I've called many times but haven't gotten through. I somehow doubt they'll be able to help though.